Refunds Policy

You expressly and irrevocably agree that:

1. It is your responsibility to ensure that Services are utilized to their full potential;
2. It is your responsibility to ensure the appropriateness and compatibility of Services that you are purchasing;
3. You have ensured that Services that you are purchasing are appropriate and compatible to your needs prior to making the purchase;
4. We are not obliged to provide refunds for any Service. Applications for refunds will be on a case by case basis
5. We may choose, on your request to downgrade an account however no refund will be applied
6. Direct Deposit overpayments will either be returned via full account credit or transaction reversal
7. Your request for refund will be denied where:
   1. Service on the claim has been used illegally or outside the terms of service.
   2. we have sent communication to you, and we do not receive a response to our communication within 1 week of us sending such communication; or
   3. we believe the request is fraudulent.
8. We take no responsibility for any mistakes in application either on the advice of our staff or your sole decision; and
9. You are liable for the costs we incur (including legal costs on a full indemnity basis) if you make any claim in connection with or arising from Services, and you have breached your agreement with clause 1 of these Terms in any way whatsoever at any time after indicating your agreement to these Terms.

Suspension & cancellation

You expressly and irrevocably agree that we reserve the right to suspend/cancel any/all service if:

1. You have any outstanding invoice or account
2. Your account is in dispute or dispute resolutions procedure, court order, judgement, findings or determination
3. You fail to comply with any provision in this agreement or those referenced in this agreement
4. There is evidence of fraudulent, illegal, defamatory, offensive activities, or any activity in breach of a third party's rights
5. We deem your use of our services may jeopardize the operation of the service, us or our suppliers
6. We deem any other reason as satisfactory to protect us, our staff and/or our suppliers

If your account is cancelled under this agreement:

1. You must pay all outstanding charges to us immediately
2. We may revoke/terminate any license issued to or by you in relations to the services as of the date of cancellation
3. We may immediately delete all data held prior to cancellation
4. We may perform any action without notice
5. In addition to any other options, we may, in our discretion, without notice, refuse to supply, cancel, suspend or transfer any service should we believe it is necessary to protect the integrity, stability and security of Kiss the Bride or our affiliates/agents; at the request of any law enforcement agency; pending any applicable dispute resolution process or in effort to avoid potential liability, civil or criminal, on our part.